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 !1AQa "q2   #B  R  $3br 	
%&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz                                                                      
 








      
 	

 
  
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!1AQ aq"2 B    	#3R br 
$4 % &'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz                                                                        
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                <div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Refund and Cancellation Policy </font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Effective Date: 04/08/2023</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">At IndoVenus, we value the trust and support of our donors, sponsors, and partners. This Refund and Cancellation Policy outlines the guidelines for refunding donations and cancellations of sponsorship commitments made to IndoVenus. Please read this policy carefully before making any donation or sponsorship commitment.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="5"><b>1. Donations Refund Policy:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="4"><b>1.1 General Donations:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">IndoVenus will consider refund requests for general donations made by individuals or entities under the following circumstances:</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">a) Duplicate or erroneous donations: If a donor mistakenly makes duplicate donations or an incorrect donation amount, IndoVenus will refund the excess amount upon verification of the transaction.</font></div><div><span style="color:rgb(34,34,34);font-family:Arial, Helvetica, sans-serif;font-size:small;"><br /></span></div><div><span style="color:rgb(34,34,34);font-family:Arial, Helvetica, sans-serif;font-size:small;">b) Unauthorized transactions: In the event of any unauthorized or fraudulent donation, IndoVenus will investigate the matter and, if deemed necessary, initiate a refund to the original payment source.</span><br /></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">c) Project Cancellation: If a specific project for which a donation was made is canceled or cannot be completed, donors will have the option to redirect their donation to an alternative project or request a refund.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="4"><b>1.2 Refund Process:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">To request a refund for any eligible donation, the donor must submit a written request via email to [Contact Email Address] within 30 days from the date of the donation. The request should include the transaction details, donation amount, and the reason for the refund. IndoVenus will process the refund within 30 days of receiving the valid refund request.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="5"><b>2. Sponsorship Cancellation Policy:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="4"><b>2.1 Sponsorship Commitments:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">IndoVenus seeks long-term partnerships and commitments from sponsors to support various projects and initiatives. In the event that a sponsor wishes to cancel their commitment, the following guidelines will apply:</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">a) Prior to Project Commencement: If a sponsor decides to cancel their commitment before the project commencement date, they may request a cancellation in writing. Any payments made towards the commitment will be refunded to the sponsor within 30 days from the date of cancellation.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">b) After Project Commencement: If a sponsor decides to cancel their commitment after the project has commenced, IndoVenus will review the situation on a case-by-case basis. In such cases, the refund amount will be prorated based on the portion of the project completed and the expenses incurred up to the cancellation date.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="4"><b>2.2 Sponsorship Cancellation Process:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Sponsors should communicate their intent to cancel their commitment via email to [Contact Email Address]. The cancellation request should include the sponsorship details, project name, and the reason for cancellation. IndoVenus will review the request and initiate the refund process accordingly.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="5"><b>3. Contact Information:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">For any refund or cancellation-related inquiries, donors and sponsors can contact us at the following:</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Email: info@indovenus.org.in</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Phone: </font><span style="color:rgb(32,33,36);font-family:consolas, 'lucida console', 'courier new', monospace;font-size:12px;">+918910079679</span></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="5"><b>4. Amendments to the Policy:</b></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">IndoVenus reserves the right to modify or amend this Refund and Cancellation Policy at any time. Any changes to the policy will be updated on our website and will be effective from the date of posting.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">By making a donation or sponsorship commitment to IndoVenus, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund and Cancellation Policy.</font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br /></font></div><div><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">---</font></div><div><span style="color:rgb(34,34,34);font-family:Arial, Helvetica, sans-serif;font-size:small;">Note: Ensure that you tailor the policy to fit your specific NGO's practices and consult with legal advisors if necessary to ensure compliance with relevant laws and regulations.</span></div>            </div>
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